Sprint Direct 2 You sends company representatives to you to help setup new smartphones

While Sprint is busy putting up new towers to help improve their network and trying to match T-Mobile in the value game, they’ve come up with another unique strategy to help retain your business: personal visits to help you set your new smartphones up.

It’s called Direct 2 You, and a fleet of more than 5,000 vehicles driven by Sprint representatives will be on-hand to meet up with you at your home, office or any other location you desire — at whichever time you desire (within reason, we imagine) — to help you get going on your phone. This includes transferring content and contacts from one phone to another, with great emphasis placed on the Android to iPhone conversion or vice versa.

This is a process typically done in-store, but Sprint feels time is too precious to have you waiting in long lines at the point of sale. The best part? It’s all absolutely free. Take it from someone whose most recent upgrade took more than 3 hours of waiting inside the stuffy corners of a Verizon store — this is awesome.

The service will begin in major areas of Miami and Chicago starting April 20th (testing has already started in Sprint’s backyard of Kansas City), and will spread to more major cities as 2015 rolls on.

[via Sprint]

Sprint announces upcoming cities getting ‘Direct 2 You’ traveling reps, now open to new or existing customers

We thought that maybe if we had time to stew it over a little bit, Sprint’s Direct 2 You program would make a little more sense to us. But here we are, a little over a month later and it still sounds like a really strange to move to us. Not bad, mind you. Just strange for a carrier struggling to keep that #3 spot in the US.

In either case, Sprint has announced the next few cities that will benefit from their traveling representatives. Direct 2 You will officially become available in New York City, San Francisco, and Denver starting June 1st. Sprint says their “Xperts” (reps) bring the full in-store “Xperience” straight into the confines of your home. Getting up off the couch to make a trip across town is now obsolete.

The service is completely free, and where it was previously only available to Sprint customers in Kansas City, Miami, and Chicago looking to upgrade their devices (and needing help with setup), it’s now opened to anyone. That means even if you’re currently on T-Mobile and have your heart set on switching to Sprint, Direct 2 You can be at your door in a jiffy.

All you have to do is schedule an appointment by calling Sprint’s 800 number (which can be found at sprint.com/direct2you) and pick the time and place you’d like a Sprint rep to meet with you and give the rundown on your new phone. Sprint says some people have even set up appointments in hotel lobbies or restaurants, so just about anyplace is fair game. Now that’s service.

[Sprint]

Sprint Direct 2 You delivery service spreads to 4 new major metro areas, 4 more next month

Sprint has expanded their delivery service to 4 new major cities today. Folks in New York, Los Angeles, San Francisco and Denver are all being treated to Direct 2 You, a personal and in-home delivery service that’ll have an agent speeding to your door with your new Sprint phone in hand.

Agents help you set the phone up, transfer contacts and content, even answer any questions you might have. It’s a nice option for those who find the in-store experience a bit too time consuming but still want in-person help to set their phone up.

Best of all is that it’s free with the purchase and activation of any new Sprint smartphone, so if you’re not up to the task of heading to the store then there’s no reason you can’t take advantage.

The expansions include surrounding major metro areas for the four cities, and it brings the list of applicable cities to a whopping 28. Here’s the full list for you as of today:

• Los Angeles metro area: Los Angeles, Anaheim, Beverly Hills, Calabasas, Laguna Beach, Long Beach, Newport Beach, West Hollywood, Pasadena, San Pedro and Santa Ana;


• New York metro area: New York City and these cities in New Jersey: Newark, Jersey City, Edison, Elizabeth and Paterson;


• San Francisco Bay Area: San Francisco, Oakland, San Jose and Berkeley;


• Denver metro area: Denver, Boulder, Fort Collins and Golden


• Chicago


• Miami


• Kansas City

Moreover, Sprint has confirmed that Detroit, Washington DC, Tampa and Dallas will get it early next month.

[via Sprint]